On 1st July 2015, SimPlan’s quality management system was certified to the international norm ISO 9001. SimPlan is the first German service provider in the field of material flow simulation to receive this certificate. With it, SimPlan proves that its quality criteria, which have been upheld and lived within the company for years, among them especially high customer satisfaction, innovativeness and process-oriented, transparent processes in all project phases, are integral parts of our day-to-day work and follow the quality standards of the ISO 9001.
Wolfgang Artschwager, branch manager and head of QM at SimPlan: “With the certification to ISO 9001 we document externally what internally has been a matter of course for us for a long time. Quality and continuous improvement of our processes are essential elements in the project management of our company. Only with these standards and the high demands we place on our work, we can provide added value for our customers.”
The certification audits examine especially the implementation of the quality policy, the documentation of procedures and processes as well as the measures taken to ensure a continuous improvement process. DQS, who performed the audit, considered the high degree of process standardization in project realization and the high customer and quality orientation of all employees especially positive.
“With the customer- and process-oriented procedures specified in our quality management system, we ensure transparent and comprehensive standards, which is an especially crucial quality factor in companies with a decentralized organizational structure” added Mr. Artschwager.
The norm ISO 9001 has become a worldwide standard for quality management, The initial certification remains valid for three years.